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Returns & Exchanges

🔄 Hassle-Free Process · ⏱️ Fast Refunds · 📞 Dedicated Support


Return Eligibility

 We Accept Returns If:

  • Requested within 30 days of delivery.

  • Items are unworn, undamaged, and in original packaging (including certificates/boxes).

  • Proof of purchase (order number) is provided.

 Non-Returnable Items:

  • Customized/personalized jewelry.

  • Final sale items (marked "Non-Returnable").


How to Return

Step 1: Initiate a Return

Contact us within 30 days:
📧 Email: service@kosinerjewelry.com

Step 2: Ship Your Item

Return Address (Include this!):

 No. 20, Lane 1, Shipai, Dafapu Community, Bantian Street, Longgang District, Shenzhen 1008


  • Shipping Cost:
    💸 Free returns: Due to the product's quality problems,we provide a prepaid return label (US orders only).
    🌍 International returns: Customer pays return shipping(Exclude the product's quality problems.)

Step 3: Track & Confirm

  • Email us your tracking number.

  • Allow 3-5 business days for processing after we receive your package.


Refund Details

💵 Refund Method:

  • Original payment method (credit card/PayPal).

 Refund Timeline:

  • Processing: 3-5 business days after receiving your return.

  • Bank Posting: 5-10 business days (varies by bank).

⚠️ No Restocking Fees: We never charge return handling fees.


Exchanges

🔄 Size/Item Exchanges:

  1. Follow the return process above.

  2. Include a note specifying your new desired item/size.

  3. We’ll ship the replacement once your return is approved.


Contact Us

📧 Returns Team: service@kosinerjewelry.com
📞 Phone: +1 949-781-0955
🕒 Hours: Mon-Fri, 9 AM - 5 PM PST


Key Reminders

❗ Insufficient/non-compliant returns will be sent back at customer’s expense.
❗ Damaged items due to improper packaging may result in refund denial.
 Lost returns? Contact us with tracking details for investigation.


Updated: [2025.3] · © 2025 Kosiner Jewelry. All rights reserved.

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