Returns & Exchanges

🔄 Hassle-Free Process · ⏱️ Fast Refunds · 📞 Dedicated Support

Return Eligibility

✅ We Accept Returns If:

• Requested within 30 days of delivery.

• Items are unworn, undamaged, and in original packaging (including certificates/boxes).

• Proof of purchase (order number) is provided.

❌ Non-Returnable Items:

• Customized/personalized jewelry.

• Final sale items (marked "Non-Returnable").

How to Return

Step 1: Initiate a Return

Contact us within 30 days:
📧 Email: service@kosinerjewelry.com

Step 2: Ship Your Item

Return Address (Include this!):

• Shipping Cost:
  💸 Free returns: Due to the product's quality problems,we provide a prepaid return label (US orders only).
  🌍 International returns: Customer pays return shipping(Exclude the product's quality problems.)

Step 3: Track & Confirm

• Email us your tracking number.

• Allow 3-5 business days for processing after we receive your package.

Refund Details

💵 Refund Method:

• Original payment method (credit card/PayPal).

⏳ Refund Timeline:

• Processing: 3-5 business days after receiving your return.

• Bank Posting: 5-10 business days (varies by bank).

⚠️ No Restocking Fees: We never charge return handling fees.

Exchanges

🔄 Size/Item Exchanges:

1. Follow the return process above.

2. Include a note specifying your new desired item/size.

3. We’ll ship the replacement once your return is approved.

Contact Us

📧 Returns Team: service@kosinerjewelry.com
📞 Phone: +1 949-781-0955
🕒 Hours: Mon-Fri, 9 AM - 5 PM PST

Key Reminders

❗ Insufficient/non-compliant returns will be sent back at customer’s expense.
❗ Damaged items due to improper packaging may result in refund denial.
❗ Lost returns? Contact us with tracking details for investigation.

Updated: [2025.3] · © 2025 Kosiner Jewelry. All rights reserved.