Shipping Policy

At Kosiner Jewelry, we are committed to providing transparent and reliable shipping services. Please review the details below before placing your order.

1. Order Changes & Cancellations

If you need to change or cancel your order, please contact us at service@kosinerjewelry.com before your order has shipped.

Once an order has been shipped, it can no longer be modified or canceled. We recommend contacting us as soon as possible to avoid unnecessary shipping costs.

2. Order Processing Time

• Orders are typically processed within 24–48 hours after payment confirmation.
• Processing time does not include weekends or public holidays.
• Custom-made items or pre-order products may require additional processing time.

3. Shipping Destinations

We currently ship worldwide from our warehouse.

4. Delivery Time & Tracking

Delivery time consists of two parts:

Total delivery time = Order processing time + Shipping time

Once your order has shipped, a tracking number will be provided via email.

5. Shipping Time Disclaimer

• Shipping time refers to the time it takes for your package to travel from our warehouse to the delivery address.
• Shipping times are estimates only and may vary depending on the carrier, destination, and customs processing.

Delays may occur due to factors beyond our control, including but not limited to:

• Customs clearance
• Weather conditions
• Public holidays
• Force majeure events

6. Shipping Costs

Shipping fees are calculated automatically at checkout based on:

• Shipping destination
• Selected shipping method
  

To view the exact shipping cost, please select your destination and preferred shipping method during checkout.

7. Additional Information

If you have any questions regarding shipping, tracking, or delivery, please contact our customer support team at: service@kosinerjewelry.com

We are committed to keeping our customers informed throughout the shipping process.