Return & Refund Policy
Hassle-Free Process · Fast Refunds · Dedicated Support
At Kosiner Jewelry, we are committed to providing a clear, fair, and transparent return and refund process while maintaining product hygiene and quality standards. Please review the policy below carefully before initiating a return.
1. Return Eligibility
We accept returns if all of the following conditions are met:
- The return request is submitted within 30 days of delivery
- Items are unworn, undamaged, and in their original packaging (including certificates and boxes)
- A valid order number or proof of purchase is provided
Returns that do not meet these conditions may not be eligible for a refund.
2. Important Hygiene Notice
For hygiene reasons, flatback earrings and pierced jewelry are final sale and cannot be returned or exchanged unless there is a quality issue or an order error.
This policy is in place to protect the health and safety of all customers.
3. Non-Returnable & Final Sale Items
The following items are not eligible for return, refund, or exchange:
- Customized or personalized jewelry
- Items clearly marked as Final Sale or Non-Returnable at the time of purchase
- All 14K Solid Gold items
- Digital products and gift cards
Final Sale items cannot be refunded, exchanged, or converted into store credit.
4. How to Initiate a Return
Step 1: Contact Customer Support
Please contact us within 30 days of delivery to request a return authorization:
📧 service@kosinerjewelry.com
When contacting us, please include:
- Your order number
- The email address used at checkout
- The reason for the return
Our support team will review your request and provide further instructions.
5. Return Shipping Instructions
🇺🇸 U.S. Customers — Domestic Returns
Eligible U.S. customers may return approved items directly to our U.S. return facility.
U.S. Return Address (provided after approval):
David-2093
13668 Valley Blvd, Unit G-1
City of Industry, CA 91746-2572
United States
Phone: 626-498-1317
Please do not send returns without prior authorization.
🌍 International Returns
For customers outside the United States, return instructions (including the appropriate return address) will be provided by our customer support team after approval.
Return locations may vary depending on the product type and issue.
Return Shipping Costs
- Quality-related issues or order errors: We will provide a prepaid return label
- Non-quality-related returns: Customers are responsible for return shipping costs
Please ensure all returned items are securely packaged to prevent damage during transit.
6. Tracking & Inspection
- After shipping your return, please email us the tracking number
- Returns are processed within 3–5 business days after we receive and inspect the item
Items returned without authorization or without a valid return request may not qualify for a refund.
7. Refund Details
Refund Method
Refunds are issued to the original payment method (credit card or PayPal).
Refund Timeline
- Return processing: 3–5 business days after inspection
- Bank processing: 5–10 business days, depending on your payment provider
Shipping charges are non-refundable unless the return is due to a quality issue or order error.
8. Exchanges
For size or item exchanges:
- Follow the return request process outlined above
- Include a note specifying your desired replacement item or size
- Replacement items will be shipped once the return is approved
Orders are typically processed within 48 hours. If you request cancellation before order processing begins, we will support the cancellation.
9. Additional Notes
- Items that do not meet return eligibility requirements may be declined
- Returns damaged due to improper packaging may not qualify for a refund
- If a return shipment is lost, please contact us with tracking details so we can assist
If you have any questions regarding returns, refunds, or exchanges, please contact our support team at:
📧 service@kosinerjewelry.com
We are committed to transparent policies, responsible service, and reliable customer support.